Help

Help

Registration

• How do I gain access to EZ-Order / Product Documents / Master Technician?
• How long will it take for my Registration to be approved?
• Will Univar USA ever sell, rent, or share my user information to other companies?

My Account

• What should I do if my login to a secured section of PestWeb fails?
• Where can I view PestWeb registrations for my company?
• How do I remove inactive employees?
• Will my User Id and Password account ever expire?
• Where can I change my password?
• Can I change my userID?

Products from Univar USA

• How can I find information on specific products from Univar USA?

Web Page Problems

• What do I do if I can't open a pdf (product documents, online training certificates) file?
• What do I do if I keep getting prompted to re-enter my userID and Password when in secured sections?
• What do I do if I get the ERROR MESSAGE "This Page Cannot Be Displayed"?

Ask Mr. Pest Control

• Do I have to be registered on PestWeb to submit a question to Ask Mr. Pest Control?
• When will my question be posted after submitting to "Mr. Pest Control?"

Master Technician

• Why did the clock stop while I was taking an online course?
• Why doesn't my state have record of my completed Master Technician course?
• I'm licensed in a couple different states. How can I receive credit for each state?
• Can I get the Spanish link to translate the online courses?
• Can all my technicians use my registered User ID and Password to take Master Technician Courses?
• How do I get a Certificate of Completion after passing a course?
• Why can't I see the questions that I missed after taking the Post-Quiz?
• Why is Continuing Education credit not offered for my state?
• How can I help in getting online courses approved in my state?
• The certificate print function won't work. What is the problem?
• Why can't I view my Certificate of Completion?
• Will "My History" show every course I've ever taken and retaken?
• Is my state approved for CEU Credit in Master Technician?

Product Documents

• How can I find out what products are labeled for use on a specific site, like aircraft?
• I need to treat for pests in a candy store. How come I can’t find this site listed in the Approved Sites tables?
• My state allows me to use a product for a pest that is not specifically listed on a product label. Whey don’t you list all of the pests on product labels in this way?
• I need to treat for an unusual species of mealybug on shrubs, and your pest cross reference list does not mention this species.
• Why don’t you offer all of the product labels and MSDS’s in Spanish as well as English?
• I can log into the Product Documents section, but I can't open the MSDS or Label. What should I do?
• How do I know if the MOST current version is the one available on PestWeb?
• What is the Quick List all about?
• If you make a change to a document I would like to know about it so I can update my own document files.
• I can’t seem to open any of the files you have for the labels and MSDS’s.
• How can I save the documents in my own company computer?
• When I opened the label for a product I found it was not the right label. What should I do?
• I need to treat for an unusual species of mealybug on shrubs, and your pest cross reference list does not mention this species

Pest ID

• Your images have a watermark across them with your name on it. How can I remove that so I can use the images myself?
• I can’t find the bug I have in the Pest ID program. Why not?
• I know that what I have is a fly of some sort, but how can I figure out exactly what kind of fly?
• I have a bug to identify but don’t even know where to begin on its identity.

Weed ID

• Your images have a watermark across them with your name on it. How can I remove that so I can use the images myself?
• Your images have a watermark across them with your name on it. How can I remove that so I can use the images myself?
• I can’t find the weed I have in the Weed ID program. Why not?
• I know that what I have is a thistle of some sort, but how can I figure out exactly what kind of thistle?
• I have a weed to identify but don’t even know where to begin on its identity.

PestWeb Newsletter

• How do I 'opt out' of PestWeb's newsletter's?
• How can I sign up for the Monthly PestWeb Newsletter?

Bug Info

• How can I place a link to BugInfo on my website so my customer's can't see the "Find a Pest Management Professional Near You" section?
• How can I list my Company on BugInfo's PCO Finder?

Contact Information

• Who do I contact if I need additional assistance?

EZ Order

• How do I gain access to EZ Order?
• How do I search for a product using the catalog search feature?
• How do I use the browse catalog search?
• How do I use the product history section to search for products?
• How do I add a product to my quick list?
• What if I can't find a product in EZ Order?
• Do I have to enter a Purchase Order number?
• Can I view my order history?
• How/where do I check out once I've completed my order?

RSS Feeds

• What is an RSS Feed?

Classified Ads

• How do I enter a classified ad?
• Is there a charge to place a classified ad?
• How do I change my classified ad?
• How do I delete my classified ad?
• How many classified ads can I place?
• Can anyone place a classified ad?

Industry News

• Do you have some industry news you think we should post on PestWeb?

New Product Training Videos

• How do I get my New Product Training Video on PestWeb?

Advertising on PestWeb

• How do I place a banner ad or advertisement on PestWeb?